Terms and Conditions

PRE ORDER & DELIVERY:-

If ordering multiple products of mixed pre order and in stock products please ensure descriptions are read thoroughly before ordering as orders will not be completed and sent out until all items are in stock.

Delivery times given in descriptions are just approximate only and should not be relied upon, especially during the current climate. 

Due to the level of the current pandemic delays can occur more often and are out of our control. Orders cannot be refunded due to delays as delivery times are for guidance purposes only.

PRE-ORDER TERMS AND CONDITIONS

These Pre-Order terms and conditions (these “terms”) govern the placing of pre-orders (“Pre-Order”) with GreenRose Wholesale. Please read these Terms carefully before submitting your Pre-Oder of any product. By Submitting your Pre-Order, you agree to legally bound by these terms.

PRE-ORDER REGISTRATION:-

When placing a Pre-order for the Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. GreenRose Wholesale shall have no responsibly or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make effort to determine the correct contact or shipping information. You can update information at any time prior to you product being shipped by sending an email to info@greenrosewholesale.co.uk

PAYMENT AND SHIPPING:-

You will be charged at the time of placing the order. Products are to be shipped on the estimated shipping date. Such dates are only an estimate, it is subject to change and GreenRose wholesale does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay does arise and the estimated shipment and/or release of the product is not met, GreenRose wholesale is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credit du to any such delays. The products will be shipped in the order in which your Pre-order is received by the company.

NO CANCELLATION/REFUND:-
Once you place your pre-order, the order is FINAL, non-cancellable and non-refundable.

These Terms will be governed by and construed in accordance with the laws of the United Kingdom, excluding its conflict of law principles. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of these Terms shall continue in full force and effect. This Agreement represents the entire agreement governing your Pre- Order of the Products and any prior agreements have no force or effect.

T&Cs Continued - 

CONTACT US:-

All enquiries are to be sent to info@greenrosewholesale.co.uk – messages will be responded to within 72 hours.

Messages will be replied to within working hours only at our earliest convenience. 

Please refrain from sending multiple messages as this slows us down getting back to you. 

RETURNS:-

We are a B2B business and as such, do not accept returns and or cancellations. For a full explanation as to why please see here – https://www.wholesaleclearance.co.uk/blog/difference-between-b2b-and-b2c-long-distance-selling-regulations/

REFUNDS (if applicable):-

Refunds may only be applicable if an item received is damaged or faulty.

DAMAGED OR FAULTY:-
We will only replace or refund items if they are defective or damaged. For damaged items you must send photo evidence of the damage (and if damaged in transit by the courier, pictures of the packaging) within 5 days of receiving said damaged item. This is non-negotiable. If not stated within the 5 days, you are giving up any right for exchange/refund of damages. If we are unable to offer a replacement item, we may issue a refund.

Size, specification and quality should be checked before you personalise products in any way. We can’t provide a return or refund for worn, printed or processed garments.

LATE OR MISSING REFUNDS:-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@greenrosewholesale.co.uk

CANCELLATION:-

There is no order cancellation. After you have placed an order it is FINAL. To add to said order you will need to place a separate order and pay a separate shipping fee - which may be refunded to you under our discretion. 

GreenRose Wholesale does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order. We will correct errors and omissions as quickly as practicable after being notified of them.

PRIVACY POLICY

Your privacy is important to us. It is GreenRose Wholesale's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.greenrosewholesale.co.uk, and other sites we own and operate. This policy is effective as of 28 March 2021 and was last updated on 28 March 2021.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Personal Information

We may ask for personal information which may include one or more of the following:

  • Name

  • Email

  • Phone/mobile number

  • Home/mailing address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. We only retain collected information for as long as necessary to provide you with your requested service.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

  • Sign up to receive updates from us via email or social media channels

  • Use a mobile device or web browser to access our content

  • Contact us via email, social media, or on any similar technologies

  • When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to contact and communicate with you

  • to enable you to access and use our website, associated applications, and associated social media platforms

  • for internal record keeping and administrative purposes

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. For any questions or concerns regarding your privacy, you may contact us using the following details:

Kelly Greenough
info@greenrosewholesale.co.uk